Crossbar Help

1. Click "Sign Up" that will show at the top left of the site over the Hawks logo.
2. Enter the email address and password you'd like to set up for your account.
3. A verification email will be sent to the email you enter to activate the Crossbar account.
4. Once you have verified the account, you'll be able to enter your name and phone number to complete your account set up. This account is for you as the parent/guardian, so you can enter your name here as opposed to one of your children.

After you complete your account setup, you'll be prompted to add a Participant/Player to you account:

If you need to add another participant to your account at any time, you can follow these steps:

1. Log into your Account and choose "Account"
2. On the Participants tab of your Account menu, select "Add Participant"
3. Select Add Participant
4. Complete Player Profile (name of child, birthdate)

Accounts are registered Crossbar users who have access to a player's information, have the ability to modify and register the player, and will receive email correspondence for the player. We recommend that all parents/guardians who will be bringing the player to practice or games be added to that player by following the instructions below.

Adding a new user account (such as an additional parent or even one for the player) is easy and you can add as many accounts as you need. It is important to remember that these instructions must be completed by a user account that already has access to the participant.

1. Log into the Hawks website using the same email address. This must be done on the website, not the mobile application.
2. Click Account in the top left navigation.
3. Click on the participant in question to view their profile.
4. Once on the player profile, click '+ Add' in the accounts section at the top.
5. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.
6. Accounts associated with the child can check to see who has been added by following steps 1 through 3 at any time.

Need to add more than one? Refresh the page and you can add another.

When logged into your Account on the Hawks website, you'll see the following options when you choose "Account" at the top left of the site.

• Participants: Allows you to add participants (players) that will be associated with the account, as well as edit details for those participants.
• Teams: This tab shows your assigned teams. Clicking on the team will take you to the team page.
• Volunteer: Not applicable for the Hawks program. 
• Billing: The Billing section of your Account allows you to view your balances/payments and update your payment methods on file.
• Settings: Here you can update your account name, phone number, email address and password.
• Notifications: Sets email notifications for games and practices. Ensure you have these selected to receive all communications from Germantown Youth Football.
• Pages: Any private pages created and shared with you or your account will be displayed here.

• I can't login. 
• Please click on the SIGN UP link in the upper left hand corner and create an account.
• Signup says this email already has an account. 
• Follow the forgot password instructions. If no email to reset the password is received (check your JUNK or SPAM folders 1st!), email CROSSBAR to have Crossbar manually verify or reset your account. help@crossbar.org
• I logged on and clicked on the Family Calendar link and I don't see my child's schedule. 
• Ask the registering parent to add you as a Parent on the child's registration (see add account to a participant above).